Support支持
Meetloom for macOS · Version 1.0
Meetloom for macOS · 版本 1.0
Contact us联系我们
Issues or suggestions? Email jqlong@foxmail.com.
遇到问题或有功能建议?请发送邮件至 jqlong@foxmail.com。
Quick start快速开始
- Open Meetloom → Settings → Permissions and grant Microphone and Screen Recording.
- In Settings → Recording, choose input mode (Dual-track recommended for online meetings).
- Start recording from the menu bar or main window.
- Stop when done. If auto-transcribe is on, check your export folder for the TXT file shortly after.
- 打开 Meetloom,进入 设置 → 权限,授权麦克风与屏幕录制。
- 在 设置 → 录音 中选择录制来源(推荐「双轨」用于在线会议)。
- 点击菜单栏图标或主窗口中的开始按钮进行录音。
- 会议结束后停止录音;若开启自动转写,稍等片刻即可在导出文件夹查看 TXT。
FAQ常见问题
- Why does Meetloom need Screen Recording permission?
- macOS requires Screen Recording permission to capture system playback audio (remote meeting audio). Meetloom uses it for audio only — it does not record or upload your screen.
- Is audio uploaded to the cloud?
- No. Recording and transcription stay on your Mac. See our Privacy Policy.
- Where are transcripts saved?
- By default in Downloads, or a custom folder you set in Settings. WAV and TXT are exported together.
- What do Local / Remote labels mean?
- In dual-track mode, mic speech is labeled Local and system audio Remote. This is source labeling, not same-track speaker diarization.
- Recording or transcription failed — what should I try?
- Check: ① permissions granted; ② enough disk space; ③ for dual-track, system audio is not completely silent. If it still fails, email us with your macOS version and steps to reproduce.
- Which macOS versions are supported?
- See the minimum system version on the Mac App Store listing.
- 为什么需要「屏幕录制」权限?
- 在 macOS 上采集系统播放的声音(会议远端音频)需要屏幕录制权限。 Meetloom 仅用于音频采集,不会录制或上传你的屏幕画面。
- 音频会上传到云端吗?
- 不会。录音与转写均在你的 Mac 本地完成。详见 隐私政策。
- 转写结果保存在哪里?
- 默认保存在「下载」文件夹,也可在设置中指定自定义目录。 同时会导出 WAV 音频与 TXT 逐字稿。
- 「本地 / 远端」是什么意思?
- 双轨模式下,来自麦克风的发言标注为「本地」,来自系统声音的发言标注为「远端」。 这是来源区分,不是同轨多人声纹识别。
- 录音失败或无法转写怎么办?
- 请确认:① 相关权限已授权;② 磁盘空间充足;③ 若为双轨模式,系统声音轨非完全静音。 仍无法解决时,请邮件联系我们并附上 macOS 版本与问题描述。
- 支持哪些 macOS 版本?
- 请以 Mac App Store 页面标注的最低系统版本为准。
When reporting an issue, please include反馈问题时请提供
- macOS version (e.g. macOS 15.x)
- Meetloom version
- Input mode (Microphone / System Audio / Dual-track)
- Steps to reproduce and screenshots if available
- macOS 版本(例如 macOS 15.x)
- Meetloom 版本号
- 录制来源设置(麦克风 / 系统声音 / 双轨)
- 问题复现步骤与截图(如有)