Meetloom Meetloom

Support支持

Meetloom for macOS · Version 1.0

Meetloom for macOS · 版本 1.0

Contact us联系我们

Issues or suggestions? Email jqlong@foxmail.com.

遇到问题或有功能建议？请发送邮件至 jqlong@foxmail.com。

We usually reply within 2–3 business days.

我们通常会在 2–3 个工作日内回复（工作日）。

Quick start快速开始

  1. Open Meetloom → Settings → Permissions and grant Microphone and Screen Recording.
  2. In Settings → Recording, choose input mode (Dual-track recommended for online meetings).
  3. Start recording from the menu bar or main window.
  4. Stop when done. If auto-transcribe is on, check your export folder for the TXT file shortly after.
  1. 打开 Meetloom，进入 设置 → 权限，授权麦克风与屏幕录制。
  2. 在 设置 → 录音 中选择录制来源（推荐「双轨」用于在线会议）。
  3. 点击菜单栏图标或主窗口中的开始按钮进行录音。
  4. 会议结束后停止录音；若开启自动转写，稍等片刻即可在导出文件夹查看 TXT。

Pricing & Meetloom Pro定价与 Meetloom 完整版

Meetloom is free to download. The free plan includes all features, with a daily quota on long sessions only: unlimited recordings and imports up to 20 minutes, and one session over 20 minutes per local calendar day. Meetloom Pro is a one-time purchase (no subscription) that removes the long-recording limit. Buy or restore in the app under Settings → General → Meetloom Pro. Pricing is shown in the Mac App Store at purchase time.

Meetloom 免费下载。免费版包含全部功能类型，仅对长录制有每日配额： 20 分钟以内的录制与导入不限次数， 每个本地自然日可进行 1 次超过 20 分钟的长录制。 Meetloom 完整版为一次性买断（无订阅），永久解除长录制限制。 可在应用内 设置 → 通用 → Meetloom 完整版 购买或恢复购买。 具体价格以 Mac App Store 显示为准。

FAQ常见问题

What is included in the free version?
All core features: dual-track recording, local transcription, speaker source labels, and export. Short sessions (20 minutes or less) are unlimited. You get one long session per day on the free plan. Recordings you already saved stay accessible — limits only apply when starting a new long session.
What does Meetloom Pro unlock?
Unlimited long recordings and long audio imports. It is a one-time purchase with no subscription or auto-renewal.
How do I purchase or restore Meetloom Pro?
Open Meetloom → Settings → General → Meetloom Pro. Tap Upgrade to purchase, or Restore Purchases if you already bought Pro on this Apple ID. Purchases are handled by Apple; we do not sell Pro outside the Mac App Store.
Does Family Sharing work with Meetloom Pro?
If Family Sharing is enabled for this in-app purchase in App Store Connect, eligible family members can share the unlock.
Why does Meetloom need Screen Recording permission?
macOS requires Screen Recording permission to capture system playback audio (remote meeting audio). Meetloom uses it for audio only — it does not record or upload your screen.
Is audio uploaded to the cloud?
No. Recording and transcription stay on your Mac. See our Privacy Policy.
Where are transcripts saved?
By default in Downloads, or a custom folder you set in Settings. WAV and TXT are exported together.
What do Local / Remote labels mean?
In dual-track mode, mic speech is labeled Local and system audio Remote. This is source labeling, not same-track speaker diarization.
Recording or transcription failed — what should I try?
Check: ① permissions granted; ② enough disk space; ③ for dual-track, system audio is not completely silent. If it still fails, email us with your macOS version and steps to reproduce.
Which macOS versions are supported?
See the minimum system version on the Mac App Store listing.
免费版包含哪些功能？
全部核心功能：双轨录音、本地转写、发言来源标注与导出。 20 分钟以内的录制与导入不限次数；免费版每天可进行 1 次超过 20 分钟的长录制。 已有录音不会锁定，限制仅在你尝试开始新的长录制或导入长音频时生效。
Meetloom 完整版解锁什么？
无限次长录制与长音频导入。一次性买断，无订阅、无自动续费。
如何购买或恢复 Meetloom 完整版？
打开 Meetloom → 设置 → 通用 → Meetloom 完整版。 点击升级购买，或点击恢复购买（同一 Apple ID 曾购买过）。 购买由 Apple 处理，我们不提供 App Store 以外的付费渠道。
Meetloom 完整版支持家庭共享吗？
若在 App Store Connect 中为该内购开启了家庭共享，符合条件的家庭成员可共享解锁状态。
为什么需要「屏幕录制」权限？
在 macOS 上采集系统播放的声音（会议远端音频）需要屏幕录制权限。 Meetloom 仅用于音频采集，不会录制或上传你的屏幕画面。
音频会上传到云端吗？
不会。录音与转写均在你的 Mac 本地完成。详见 隐私政策。
转写结果保存在哪里？
默认保存在「下载」文件夹，也可在设置中指定自定义目录。 同时会导出 WAV 音频与 TXT 逐字稿。
「本地 / 远端」是什么意思？
双轨模式下，来自麦克风的发言标注为「本地」，来自系统声音的发言标注为「远端」。 这是来源区分，不是同轨多人声纹识别。
录音失败或无法转写怎么办？
请确认：① 相关权限已授权；② 磁盘空间充足；③ 若为双轨模式，系统声音轨非完全静音。 仍无法解决时，请邮件联系我们并附上 macOS 版本与问题描述。
支持哪些 macOS 版本？
请以 Mac App Store 页面标注的最低系统版本为准。

When reporting an issue, please include反馈问题时请提供